Privacy Policy

Introduction

Welcome to CoveIQ ("we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use the CoveIQ mobile application and related services.

If you do not agree with the terms of this Privacy Policy, please do not use the application.

Information We Collect

Information you provide

We collect information that you voluntarily provide when you use the app, create entries, upload documents, or contact us. This may include:

• Full name
• Property address (or community/property details you enter)
• Property documents you choose to upload (e.g., CC&Rs, bylaws, rules & regulations, architectural guidelines, meeting minutes)
• Support communications you send us

Automatically collected information

When you use the app, we may automatically collect certain information, including:

• Device information (device type, operating system, identifiers)
• Usage information (app interactions, screens viewed, feature usage)
• Log and diagnostics data (to help us maintain and improve the app)

How We Use Your Information

We use information we collect to:

• Provide, operate, and maintain CoveIQ
• Organize and display your property and community documents
• Generate AI-powered responses to your questions based on the documents and content you provide
• Improve product quality, reliability, and user experience
• Respond to support requests and communicate with you
• Protect against fraud, abuse, and security incidents
• Comply with legal obligations

Sharing Your Information

We may share your information in the following situations:

• Service providers: With third-party vendors that help us operate the app (for example: hosting, storage, analytics, customer support, or AI processing).
• Legal requirements: If required to do so by law, regulation, legal process, or governmental request.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With your consent: If you explicitly agree to additional sharing.

We do not sell your personal information.

AI-Powered Features

CoveIQ may use AI to help answer questions about your HOA/community documents. To provide these features, text from your question and relevant portions of your documents may be processed by third-party service providers. We aim to limit processing to what is necessary to provide the feature.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict use of your information.

To request access, deletion, or changes, contact us using the email below.

Children's Privacy

CoveIQ is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

The app may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take reasonable steps to help ensure your information receives an appropriate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: privavy@coveiq.app